Observe the work
Identify people, records, decisions, delays and the single next action each participant needs.
Business software that follows the real workflow.
Purpose-built portals, records, approvals and automation that fit how an organization actually operates.
Many teams operate across spreadsheets, email threads, shared files and disconnected tools. A custom application can give the right people a coherent workflow while keeping important decisions and records in one place.
The difficult part is rarely drawing the dashboard. It's defining who may see or change each record, which decisions require approval, what happens when work is rejected, and how the system behaves when a third-party service fails. Lortie Labs approaches each project by mapping that complete journey before implementation.
WHEN THIS FITS
Built for the right kind of project.
Contractors managing estimates, changes and approvals
Teams coordinating documents and operational records
Businesses needing customer or partner portals
Organizations replacing repeat manual admin tasks
THE DELIVERABLES
What the work can include.
The written scope defines exactly which of these items is delivered; extras are priced separately.
Role-aware user journeys and screen structure
Secure account, record and permission boundaries
Approvals, statuses, notifications and audit-friendly updates
Document uploads and structured business data
Integrations with approved services
Realistic error paths, acceptance tests and handoff
BUILD PROCESS
A practical development workflow.
Define the rules
Document roles, states, permissions, exception handling and acceptance criteria.
Develop the full journey
Build one end-to-end workflow that can be tested as an owner, staff member or customer.
Strengthen and hand off
Test rejection paths, recovery, data access and operational documentation before expanding scope.
SCOPE & INVESTMENT
What influences the final price?
Roles, organizations and data access boundaries
Legal or financially significant record handling
Documents, extraction or imported historical data
Legacy system integrations and exception-heavy automation
Reporting, exports and mobile-specific requirements
All estimates are in Canadian dollars before applicable taxes. Platform subscriptions, payment processing, shipping, hosting, AI usage and ongoing support are scoped and quoted separately. No guaranteed rankings, provider approvals or regulatory outcomes.
COMMON QUESTIONS
Before you begin.
Do you replace existing software or connect to it?
Either may be appropriate. If a current system has a documented, supported API, an integration can be more economical than rebuilding its functionality.
Can different employees have different access?
Yes. Roles and permissions need server-side enforcement, not just buttons hidden in a browser. They must be specified and tested for each user journey.
Does it have to be a phone app?
No. A responsive web application is often an effective starting point. Native distribution, offline use and device-specific features can be scoped separately when needed.
REAL EXPERIENCE / PROJECT REFERENCE
DrawMark — recorded decisions in renovation work
DrawMark is an active-development renovation workflow product exploring owner/contractor estimates, agreement decisions, changes, evidence and milestone records. Workflows remain under development.